Base Manager

Fort St John, BC

Executive Flight Centre

Full Time Executive Flight Centre Apr 10, 2017

Posted 5 days ago

Base Manager

Fort St John, BC

Executive Flight Centre

Full Time Executive Flight Centre

Posted 5 days ago

Closing Date: April 10, 2017 or when suitable applicant is found.

Executive Flight Centre (EFC) has been setting standards in aviation fuel and service for over forty years. Headquartered in Calgary, with operations in both Alberta and British Columbia, EFC offers a diverse range of aviation services to meet the needs of airport users. EFC also offers additional expertise and services to customers throughout Western Canada in the areas of Airport / Aerodrome Services and Aviation Real Estate Development. Our vision is to provide an excellent quality of service to all customers in the Aviation Industry by focusing on Safety, Quality, Consistency and Customer Service.

Our Fort St John, BC location is seeking an experienced Base Manager to support our diverse operations.

Main Functions:
The Base Manager is responsible for the strategic direction and leadership for the overall administrative operations, which includes staff and service administration. This role is to effectively and efficiently manage the development and directions of the operational team to drive the growth of revenue, technical productivity and promote high quality customer satisfaction while building relationships and ensuring the integration of strategic plans with company operations.

Responsibilities:
• Establishes the overall vision and direction for the implementation of the internal operations.
• Develop and implement new business strategies for creating or improving processes and procedures to improve corporate performance.
• Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
• Meet regularly with department heads and senior management; facilitate resolution of issues/problems between business units and/or departments.
• Responsible for appropriate staff levels to meet requirements of the department.
• Responsible for recruitment, hiring, terminations and performance management.
• Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
• Enhance and develop policies, procedures to meet the goals of the department.
• Budget preparation and monitoring of the department.
• Monitor financial performance to ensure the department is meeting or exceeding budgetary commitment.
• Analyzes and report on the daily, monthly and annually department’s key performance indicators and industry trends.
• Develop and implement strategies around improving the financial performance of the department.
• Handle Customer inquiries and complaints.
• Analyze the Customer’s concern and present options to solve their issues.
• Measure and monitor key customer service areas.
• Review and use the monthly statements to ensure expense control and proactively plan service and sales goals.
• Examines reports (e.g., inventory, sales and daily reports) to determine the operational activities of the company and ensure optimum performance.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous and respectful customer service through compliance and participation in the Company’s Step Up to Customer Service Program.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Perform any other duties as required.

Qualifications and Experience:
• Completion of a Post-Secondary diploma or degree in a technical field preferred.
• Minimum five years’ previous management experience with proven leadership abilities.
• Effective leadership skills, with a strong focus on operations and business processes.
• Strong experience in either bulk fuel services or airport refuelling services is essential.
• Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
• A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
• Effective attention to detail and a high degree of accuracy.
• Professional, punctual, meticulous and diligent.
• Able to work collaboratively as a productive member of the EFC Team.

Executive Flight Centre offers competitive compensation and a comprehensive benefits package, an incredible work environment, and career advancement opportunities. Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.

To apply for this position, please send your resume and cover letter to careers4u@efcaviation.ca indicating the position title and location you are applying for in your subject line.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

Closing Date: April 10, 2017 or when suitable applicant is found.

Executive Flight Centre (EFC) has been setting standards in aviation fuel and service for over forty years. Headquartered in Calgary, with operations in both Alberta and British Columbia, EFC offers a diverse range of aviation services to meet the needs of airport users. EFC also offers additional expertise and services to customers throughout Western Canada in the areas of Airport / Aerodrome Services and Aviation Real Estate Development. Our vision is to provide an excellent quality of service to all customers in the Aviation Industry by focusing on Safety, Quality, Consistency and Customer Service.

Our Fort St John, BC location is seeking an experienced Base Manager to support our diverse operations.

Main Functions:
The Base Manager is responsible for the strategic direction and leadership for the overall administrative operations, which includes staff and service administration. This role is to effectively and efficiently manage the development and directions of the operational team to drive the growth of revenue, technical productivity and promote high quality customer satisfaction while building relationships and ensuring the integration of strategic plans with company operations.

Responsibilities:
• Establishes the overall vision and direction for the implementation of the internal operations.
• Develop and implement new business strategies for creating or improving processes and procedures to improve corporate performance.
• Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
• Meet regularly with department heads and senior management; facilitate resolution of issues/problems between business units and/or departments.
• Responsible for appropriate staff levels to meet requirements of the department.
• Responsible for recruitment, hiring, terminations and performance management.
• Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
• Enhance and develop policies, procedures to meet the goals of the department.
• Budget preparation and monitoring of the department.
• Monitor financial performance to ensure the department is meeting or exceeding budgetary commitment.
• Analyzes and report on the daily, monthly and annually department’s key performance indicators and industry trends.
• Develop and implement strategies around improving the financial performance of the department.
• Handle Customer inquiries and complaints.
• Analyze the Customer’s concern and present options to solve their issues.
• Measure and monitor key customer service areas.
• Review and use the monthly statements to ensure expense control and proactively plan service and sales goals.
• Examines reports (e.g., inventory, sales and daily reports) to determine the operational activities of the company and ensure optimum performance.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous and respectful customer service through compliance and participation in the Company’s Step Up to Customer Service Program.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Perform any other duties as required.

Qualifications and Experience:
• Completion of a Post-Secondary diploma or degree in a technical field preferred.
• Minimum five years’ previous management experience with proven leadership abilities.
• Effective leadership skills, with a strong focus on operations and business processes.
• Strong experience in either bulk fuel services or airport refuelling services is essential.
• Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
• A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
• Effective attention to detail and a high degree of accuracy.
• Professional, punctual, meticulous and diligent.
• Able to work collaboratively as a productive member of the EFC Team.

Executive Flight Centre offers competitive compensation and a comprehensive benefits package, an incredible work environment, and career advancement opportunities. Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.

To apply for this position, please send your resume and cover letter to careers4u@efcaviation.ca indicating the position title and location you are applying for in your subject line.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

To apply for this job email your details to careers4u@efcaviation.ca

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